Motivating staff, wide variety of equip, LOVE THIS GYM..
So I have never felt compelled to write a review online before, but after my new experience East Shore I felt I absolutely had to... and then I log into the page and see all of these terrible reviews?? I don't get it! Maybe it is the location but I have been a new member at the ESAC on Johnnie Dodds, and I have had such a great experience. I have been a committed gym member my entire life, so my expectations are quite high.
I was pretty nervous moving to a new gym location, but thankfully I was SO satisfied. First of all the staff is great. I am from up north, and as soon as I walked in the door I was welcomed with a friendly face and a motivating spirit, and every day since my 1st I have been approached and welcomed by my first name, from the majority of the staff! I have never belonged to a gym that makes such an effort to connect with customers, especially in a gym environment where people need all the motivation they can get, this gym is great.
A lot of variety with cardio machines, everything relatively clean, and there is a downstairs for weights as well as a room for yoga, pilate classes.
ALSO, I started the new Gofit program... and all I can say is WOW. I have never felt so strong before in my life and I have only been to a few classes! I was super intimated in the beginning because the routines seemed pretty vigorous but with the help of the trainers and fellow participants it was tough but physically and emotionally so worth it.
Thank you esac for making my move down south so much easier and more enjoyable!
Don't even consider this gym!.
If I could give my experience a 0 star rating I would. East Shore has so many issues (especially the Dorchester Rd location) that I cannot begin to state them all. Smelly facilities, mediocre equipment that is poorly maintained, and a nightmare to have ANYTHING done via the corporate office or through branch managers, to name a few. Customers that call will be greeted with constant scrutiny and terrible customer service. They just don't care.
I had an accident at work a while back and broke my neck, back, and shattered my ankle. Even though we paid for our year in advance, they refused to refund our money and told us that they could put the account on hold. Took them three calls and two months of waiting for them to actually get the hold in place. Now I am moving 40 miles away from the nearest location and they still won't refund our money. The place is garbage and a scam. Don't sign the contract.
This Place Is the WORST!. Out of all the gyms I've ever gone to these are by far the worst. If you want to use more than one location you have to pay EXTRA?! Dumb. The equipment is always broken (TVs and heart monitors on the cardio equip for ex.)? Yep. The keyswipe doors at the 24 hour locations are always broken?! Also true. What's the point of having a 24 club if you can't get in at 10 in the morning? They are always dirty - ALWAYS... and smelly, like mold. And forget about the bathrooms! Some have more room than others, but most are too small. No room to stretch or work out abs. The free space room in the coleman location can only fit 2 people. Ugh, don't bother!
Great club. I have been a happy member for over a year and am a big fan of ESAC. The equipment has tvs on it and the exercise classes are great!!! I also have used a couple of their clubs because I travel for work so it has made it really easy for me to workout around my schedule. I suggest this club to all of my friends.
THE WORST EXPERIENCE EVER!!. BE WARNED!! I
North Charleston Location.
The North Charleston location is a dump. A dump. Machines go unrepaired, the facility is in shambles, and it looks like nobody working there has ever heard of a mop. They are incapable of providing spray bottles and clean towels for each machine.
e-mail complaints go unanswered or after several repeated attempts, someone will promise improvements that never happen. Apparently, they change managers every month.
Recently, I went in with my wife and the music was loud enough for a night club. My wife asked one of the employees to turn it down and he said he couldn't, she (my wife) would have to ask the manager. She had to go find the manager. The manager then told her that the people liked the music loud (even though most of the people were wearing headphones). Eventually, he asked her which section and did turn it down some. Of course when we went to the other areas it was just as loud.
It seems like the place is run for the employees, not the customers.
I'll be gone when my contract is over. There has to be a better place.
ESAC WORST club in US!. This is the absolute worst fitness company out there. I've been everywhere, but have never experienced or seen such incompetency. The owner has NO fitness experience and doesnt even visit the clubs. The upper management has NO fitness experience and no emphasis on customer service. It is rumored that the GM came from Circuit City! Haha. Are you kidding!? Blind leading the blind. This is a company that is trying like heck to hang on to the box gym mentality of the 80's and cant even accomplish that. The clubs are dirty, the staff under qualified/underpaid, and could care less about service. Stay far far away. You've been warned. They would not have gotten a single star if it had not been required for the review.
do not join east shore athletic club.
anyone writing a good review of this gym has never belonged to a real gym. I have belonged to various gyms in the several cities I have lived in in the past. Until now I have always enjoyed going to the gym. ESAC has been by far the most horrible gym I have ever joined. the staff is rude and unhelpful, the management is awful and the facilities are run down and not clean. i joined prior to moving to charleston after doing some research online. joining this gym was a HUGE mistake. the group fitness instructors are mediocre at best and rude, the general staff is unhelpful and the lockerooms are disgusting. the management has no regard for customer service and it shows. you cannot even contact someone direclty to address a question about your bill. you have to send an email and wait for someone to get back to you if they deem your concern worthy.
The Johnnie Dodds location is the worst of al the locations. DO NOT JOIN ESAC.
Please shop around before you sign up at ESAC. There are many cons to write about...but I will list a few. The entire business is based on the principle of hiring underqualified staff, pushing them to perform way too much until they finally quit, then they hire another unqualified person, pay them next to nothing until they quit....etc etc etc. Ask any current member and you'll find out how crazy the turn over is.
The equipment seems to be pretty nice, once you wipe off the dirt so you can see it. I honestly don't think they have a cleaning company to come in and help. When the equipment is broken it takes forever to fix it. Also, there is one gym in West Ashley that leaks like crazy and they are always out of shake supplies. Please search around, Blue Fish Downtown and ECO are excellent facilities.
ES24 Coleman Blvd.. I was a member at the old Coleman Blvd. location, which was a very old school gym and when I learned they were moving locations, I was pretty upset. However, after getting in a routine again with the new equipment, I actually like it better than the old location. The place is and stays clean for once! The 24-hour barcode reader is a whole lot easier to use. The staffed hours are great. They have done a lot for the members in trying to do everything they can to keep them happy. Only problem I have had is with the TVs on the cardio equipment, but I hear they are getting those fixed real soon!
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