Shopping >Antiques Market
We visited this antique outlet this
morning and left very disappointing with the service from the staff. Upon entering we were told that purchases over $20 qualified for a 10% discount, and purchases over $100 could result in further discounts if they called the consignor. After choosing 50 - 60 Golden Books totaling about $500 I asked the lady who told us about the discounts to call the consignor to see if we could get 10% off our large purchase from the same consignor. She said that she could only call for individual items over $100, not total items from the same consignor over $100. We put about half of the books back while I asked her to reconsider calling the consignor. After picking up about $400 from other booths, we brought our purchases to the counter and asked her again if she would call the consignor for the Golden Books. Three of the sales staff, who were doing nothing else but sitting around anyway, all said that they were not allowed to call the consignor as per the manager's rules. When we asked her to call the manager, they refused. When we asked them for the manager's name, they reluctantly said Jan after we asked repeatedly. As she was ringing up our items she refused to give us 10% on items over $20, now saying that she said $25, even though we heard her say $20 at least 3 times. Finally as she was ringing up our $600 purchase she told us to stop bickering about the 10% since she was getting confused. As two retired business managers, we found this comment completely out of line since we had not raised our voices or said anything inappropriate, but had simply been persistent in asking her to call the consignor or the manager. This was the final straw, and we decided to let her keep all of the items, walking out of the store. As a seasoned seller of antiques myself, I was very disappointed with the attitude of the staff. We would have spent about $1200 at this outlet if she had simply taken a moment to call the consignor of the Golden Books. We reduced our purchases to about $600 simply because she wouldn't call this consignor. When she was rude at the counter and refused to call the manager or the consignor as well as make nasty comments, we chose to leave all of our purchases. It is as shame that the consignor of the Golden Books lost a substantial amount of money because we would have purchased 50 to 60 of his or her Golden Books if the staff had not been rude. The other consignors lost a substantial amount of money because we would have purchased many other items if the staff had simply taken a moment to make a phone call. Note that if the consignor chose not to reduce the items, we still would have bought them. It was just the staff''s refusal to make any effort whatsoever, along with the rudeness of the one lady, that made us choose to leave all of the purchases behind. There are many other antique outlets where the policies are fair and the staff are polite, so those are the ones that deserve business.
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