Bait and Switch.
I received a package gift certificate for this spa as a Christmas present. What a huge disappointment and waste of time and money. The certificate offers a "complimentary beverage" which is tap water; not even a bottle of water. I went for a 30 minute facial, eye treatment, and eye brow shaping which turned out to be nothing more than a brief washing of my face (which did not even remove the very small amount of makeup I was wearing), steam on my face, and a hot wash cloth over my eyes all of which took about 15 minutes. This was incredibly disappointing. The gift certificate looks like such a great deal but ends up being nothing more than a bait and switch to get you in for services that are sub-par. 20% gratuity is expected and they want to sell you a bunch of products...that they didn't even use on you. I was asked to pay $3 for a SAMPLE of cream...WHAT!?!?
15 min pedicure for $48.
I booked a spa day the day before my best friends wedding and their were about 15 of us. the owner closed the place for us and we were thrilled but it turned out disastrous because she was understaffed and rushed us all through our mani/pedi's and did a terrible job and still charged us full price- they were basically polish changes. she was rude to the bride's sister-in-law when the massage therapist accidentally gave her a complimentary 10 minute chair massage because we were all waiting sooo long. i had to take her aside and make her realize she should be giving us ALL complimentary massages due to the inconvenience! when her other staff member finally showed up an hour and a half late she did the manicures listening to her ipod the whole time! the owner never once apologized for being understaffed or for the "quickie" mani/pedis. it was not what i was hoping for at all. don't waste your money here.
not worth the money.
I decided to give this salon a try. I have paid the same amount at other salons and have received wash, cut, dry, and style. You don't get all of that here. The staff was very nice, but I expected more for my money.
males does bikini waxing.
I booked service and was not advised male does service. When I called to cancel because I found out(was not advised), I was treated very rudely and told to find someone else to do it somewhere else if I wasn't happy.