(843) 553-9000
8199 Rivers Ave
North Charleston,
SC
29406
32.9566
-80.0431
Neighborhood: North Charleston outside Mark Clark
10/20/08
Horrible Customer Service
by msceaser
I recently got into a car accident in my 2008 Chevy Malibu. My car was taken to the body shop at Marathon Chevrolet North Charleston, SC for repairs. I was totally disappointed with the service I received. A representative from the body shop contacted the insurance company telling them the repairs on my car were complete. No one from the body shop bothered to call me to tell me my car was done, I found out through the rental car company. When I arrived the at the dealership to pick up my car it was not complete. It was missing a mirror cover. I still had to pay to take my car and was promised the part would arrive the next day. At this point the body shop had been paid full price for an incomplete job. The next day, I went back to the dealership at the time I was told to have the part installed and it still was not in. It has been almost a week and the only thing I received from this body shop is attitude. I am both angered and frustrated and will be filing a complaint. The reps at this shop are more interested in taking the customer's money than actually providing a service. I would NEVER recommend this shop to anyone, not even my worst enemy. Avoid this shop at all costs.
- Cons: Very little parking, horrible customer service
10/09/08
Miracles can happen
by fac184
I recently saw an ad in the paper Marathon miracle. I was having trouble getting a car loan. I went from deal ship to deal ship and they all told me I could not buy. So I call the number, when the person on the other end Bill Boughton told me he has one of the best finance mangers in the business I was leery. But he told me to come in and I did. They were so understanding of my financial troubles and went that extra mile. It did take some time for the finance manger Bernis Webb to get me approved but he was able to get me in a car that I could afford. It was not my dream car but now I am able to get my credit back on track. They told me that after about a year and a half I can trade this car in and get what I really want. Thank you Marathon Chevrolet and all the people who helped me get a car. I am going to tell all my friends about you guys.
- Pros: Staff and Service
- Cons: None
10/08/08
BUYER BEWARE
by browderk
recently my wife and I have been shopping for a newer car. We picked out a vehicle we liked at Marathon, and put up $3500.00 for a down payment. After driving the car for almost a week, they tell us that they need more information for bank approval. My wife's mother agreed to cosign for the loan, and they assured us that there would be no problems. The next day, they call again to say that my wife needed to sign some more paperwork. When she arrived, they tell her that they need another $1500.00 for a down payment, or they could put her in another(which she didn't like) for another $500.00. When she refused, they then tell her that she could have the original car we picked out for $500.00. At this point she called me, and I showed up to let them know that we would take our business elsewhere. When I arrived, they tell me that we could still have the car if we paid $400.00 instead(they were planning to give my mother-in-law $100.00 of our cash for cosigning the loan!). We gave them back the keys, and asked for our down payment back, at which point they tell us that they cannot issue a check for 10 business days, because our check had not cleared yet. The following morning, I contacted the bank to stop payment, and I discover that the check had cleared 4 days earlier! At this point I am STILL having to deal with these shysters to get my money back! I would strongly suggest looking elsewhere for a vehicle.
- Pros: none
- Cons: con artists
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