WORST EXPERIENCE EVER!.
Went to Gilroy's Sunday night (July 17, 2011) and to pick up an order for 50 wings using a $25.00 Borders gift certificate. Order came to $40.12. They were supposed to charge $15.12 to card but charged whole $40.12. Then to top that off, chicken was nasty, rubbery, nasty sauce. Called Gilroy's and talked to someone who said he was the manager. Told him we would return the order and just wanted our money back. He said don't bother bringing food (which we tossed) he would reverse the charge, credit the money back to the card. He didn't. In fact, the charge went through on Tuesday. I have left messages without response, also talked with a guy who said "I only make pizzas, I can't give you your money back but I will make you some more wings or give you some credits." I said I don't want a store credit, I would like to have the charges reversed. He proceeded to cuss me out using the "F" bomb and telling me he didn't care. I said I would contact Borders and the Better Business Bureau. He cussed at me some more telling me I was threatening him and he didn't care. Said the I was trying to scam him because Gilroy's is in a "poor" neighborhood with a bunch of college students and other people who try to scam them. I told him I worked at King and Broad and was not trying to scam him and just wanted to get my money refunded. Needless to say he said he didn't care and hung up the phone on me.