BEWARE anything to do with ERIC GAFFIN.
BOYCOTT CHARLESTON HOSPITALITY CATERING!
ERIC GAFFIN, 'chef' for Charleston Hospitality Catering is a crook and a con man. He's owed me over $750.00 since Nov. 2011 for work at several events for his failed company New Dream Catering. He owes scores of other people as well; he hired people with no intention of paying them. You can file small claims against him to recover your money but he simply ignores the subpoena and fails to show up for the court date. He ignores all communication that involve attempts to collect your money.
He is now operarting under Charleston Hospitality Group!. This guy has now shut the doors to New Dream as he was pretty much shut down due to not paying staff and rent etc and is now working ou would think he was the best chef in Charleston with all the postings out there! My friends have had the worst experiance ever with this chef and he dosent seem to care or is willing to make it right. Brides steer clear of this mess if you can as they do not give you value for money and my six year old son could cook better food I swear!
New Dream Catering = New Nightmare. New Dream Catering is more like a nightmare. Throughout the entire planning process, Sarah and Eric were absolutely attentive, answered every email, helped me with anything I needed, and made me feel secure with my decision to hire them. Too bad that the actual day that mattered, our wedding day, ruined every single nice thing I could ever say about them. On our wedding day, they completely ignored what was written on and agreed upon in our contract. First and foremost, they ran out of food. That's right. We gave them our final numbers two weeks before the wedding, 15 or so people didn't even show up to our event, so you would think we would have plenty of food, right? Wrong. New Dream still didn't have enough food for our guests. We had several family members and friends who didn't get to eat b/c of this mishap on New Dream's part. Also, in our contract, we were supposed to have a build your own salad bar with a variety of nuts, fruits, dressings, etc, but this did not exist. Instead, New Dream took it upon themselves to change the station (without my knowledge) and pre-make all of the salads themselves with one kind of dressing. Also, we ordered a specific type of soda, were promised this soda on more than one occasion, were told not to worry about the soda, yet it was completely MIA at the wedding. Instead, they took it upon themselves to substitute it with something else that I didn't order without consulting me about it. In fact, they never said a word about it until I questioned them about it. When they responded to my inquiry, their answer was sorry we couldn't find it. Really? Really?!? That's your response? Worst of all, they then left it for my family to clean up after the wedding. So now, I have bottles and bottles of a drink I don't want taking up space in my living room. There were also a slew of other things that were either written in our contract or promised to us via email, yet were completely ignored by New Dream Catering. Also, our event was supposed to last for 6 hours, yet they pulled our late night snack station 45 minutes early, so my new husband and I never got any of that. Lastly, we were promised a basket at the end of the night which contained samples of all of our food, but again, this was something that was also completely promised yet ignored. I'm not sure why they thought it was appropriate to completely ignore the stipulations of our contract and make substitutions without my consent, but they absolutely did. When I tried contacting them to discuss it, they responded in detail with one email and had nothing to give me but excuses. They then continuously blew me off and gave me the run around. After the thousands of dollars that we spent on our wedding and the countless hours we spent planning it, New Dream Catering's lack of planning and poor decision making ruined our event and reinstated my belief that true customer service doesn't exist in this world any more.
Far Exceeded Expectations.
I had a special event catered recently by New Dream Catering and I must say I was wholly impressed. Since I was out of state and planning all of this remotely, the salesperson and chef were extremely responsive, helpful, and professional. They answered all of my questions and provided additional recommendations to make my event spectacular. I was skeptical hiring a southern catering firm being from the North - read: we don't eat grits - but they came up with really tasty and creative menu items. My favorite was the soup shooters - I could tell they used fresh ingredients and the presentation was beautiful. I think I gave their number to 4 people at the event.
I would highly recommend this catering company for any event you have, especially if you want something special and unique. There is no pink chicken served en masse on a plate!
Freezing Cold Food!.
Brides: Please save yourself a HUGE headache and RUN! I do not want our experience to happen to anyone, not even my worst enemy on such an important day as your wedding!! The planning, meetings and professionalism PRIOR to the wedding were wonderful. We were so pleased and so excited! The tasting was great and we had heard and read fabulous reviews. Until this day I see the same great reviews, but most are from 2010. Ironic that the reviews get worse in the present day! New Dream is NOT what they used to be and funny that the negative reviews on here and other sites share the same opinions as us! You'd think he reads these and would care about his reputation and livelihood and do everything possible to prevent the same mistake happening over and OVER again! The owner and chef did not take any responsibility for how cold and terrible the food was on our wedding day. In fact, not only did he not take responsibility for his actions and what he was paid to do, but he actually blamed our guests for not taking food fast enough. He also said he put the food out when he was supposed to based on the timeline of events. Um, if things are running behind it's called BEING FLEXIBLE! Even if the wedding timeline was behind "on paper," it was not so far behind that the food would be freezing cold if it was heated up properly to begin with! The food was barely heated, there was no fluff or presentation of the display of food and the staff he hired was less than stellar. Sarah, the catering manager did not work our wedding as there were 2 other weddings that night besides ours. She was wonderful to work with however. Whoever WAS the catering manager with Eric at our wedding, didn't know what she was doing either to have let cold food come out. So not only was the product terrible, but New Dream lacks the customer service of making this situation right by admitting their mistakes and even possibly returning some money.
Specifics on food:
Mac N Cheese-dry penne pasta that is not mac n cheese at all
Shrimp and Grits-ice cold. So cold that the whole thing came out of the glass
Biscuits-ICE cold, made ahead and froze most likely to explain why some were so cold they were frozen. We ordered three kinds and no one could tell the difference between the three which either means we didn't get what we asked or they were so bad and mushy that you couldn't tell.
Bridal Party did not get a sampling of passed apps as they were promised since they missed cocktail hour for pictures
Passed apps-bacon wrapped scallops and stuffed mushrooms were a hit and I heard a lot of compliments
Pros: If you do need something extra like bringing in your own food for a station or surprise for guests or want your cake cut, he didn't charge for it. At least he didn't when we signed in the fall of 2010...
If you have already signed up with him, get EVERYTHING in writing or cancel if you can: how the food will be displayed, how it will be heated, how it will be KEPT heated (you don't bring out cold food and expect two little sterno's to heat it up!) and any other detail.
Totally not at all what you thought you were going to get. Very disappointed and so were my guests. New Dream should be called New Nightmare!
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