Wasabi Japanese Steak House
Charleston, SC 29401
Phone: (843) 577-5222
User Reviews for Wasabi Japanese Steak House
03/17/2008 Posted by athoang
Wasabi used to be me and my girlfriend's favorite place. We were very disappointed however on multiple occasions with the service. Nearly every part of our dinner was wrong.. entree before appetizer , salad and soup: no sauces for appetizer The real trouble was the lack of care given by the owner. After letting him know we had poor service before, and that the quality and service of food was poor tonight, he didn't even come by to check on if things were changed. We spent an hour and a half waiting with mistakes and what do we get out of it? Not even an offered discount or to take the cold appetizer off our bill. He actually insulted me by saying I had been in there complaining about food multiple times beforehand- This is the furthest possible thing from the truth. I have bitten my tongue in the past. In the restaurant industry, an owner should actually care about the customer and try to offer a quality meal with fast and friendly service. This ower did not give any care whatsoever. He even said.. if you had bad service before, why did you come back? In all honesty folks, you shouldn't go to an establishment that has such blatant disregard to its clients. The food is good.. but we won't be returning because we know the owner clearly doesn't care about anything he's offering as a business. He only cares about his profit. You should head to restaurants that try to please the customers and take care to offer quality in every aspect. Granted it was a busy night and St Pattys... but that isnt really an excuse. Especially when they had one "new" waitress covering an entire room. Proper management would overstaff and send extras home before being understaffed. The management seemed content with making sure the beer is green and not keeping the customers happy. Sorry if it seems like ranting, but its a factual experience that I wouldn't want to see repeated. Please don't let this owner become even more pompous than he is... head over to Tsunami.
Pros: Food when it comes out properly.
Cons: Extremely Poor management, ownership and Service
12/16/2007 Posted by rlrodriguez
I went into Wasabi looking for some good Sushi and I came away with a great time. The bar tenders were great.. There drinks were nice and strong and cure bar tenders are more than willing todo a shot or two with you.
Pros: Fun food and drinks
Cons: None
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