I went into the shop and was greeted by a sallow, dressed in all black young lady with short, dark hair. She was extremely inattentive and was more concerned in some "management duties" on the telephone. I stayed in the store for about five minutes, and was told "If you need something, let me know."
Obviously this store hires clerks and NOT a sales staff. The little girl working that day was atrocious and lost my business for sure.
Three Months for a refund.
My wife purchased a pair of shoes the last week of December for nearly $200. The dye ran and painted her feet red so she returned them. The store staff said the shoes had to go back to the factory before they could replace or refund. It is now the first week of March and we have no shoes or money. We were told the shoes were being sent to China for repair. My next move will be to small claims court.
Terrible customer service.
I ordered shoes online with this company, and 11 days later, my order still hasn't been processed. I called for hours, constantly receiving a busy signal, and finally, my call goes through. However, I was told that the phones were forwarded to an answering service and that the person answering could not help me review, get a status update, or cancel the order. They could only take a message and give it to the people who actually had some authority.
I emailed twice, and both times, I was told that someone would get back to me. I checked my order online, and it said that the order was still "In Process" and hadn't shipped.
Please, please don't order from these people. They do not deliver, and their customer service process in place prevents you from getting any information about your order. Try someplace else - it's back to zappos for me.