Among many issues, like not showing up for a meeting with my mom and wedding coordinator, I was beyond disappointed when Regal broke down tables and chairs while my reception was still going on, and we still had an hour left of paid catering. Not to mention the tacky tip jar that was on the bar, when we bought the wine and beer ourselves and were already told an 18% gratuity was expected. If they would have simply asked before doing ridiculous things, all this could have been avoided.
I wrote a letter after my wedding expressing my concerns, and the response was appalling. I was told my concerns were not valid. Please….
However, the food was good. But I wish I would have done more research and chose a more professional company.
Your company catered our wedding reception on February 27, 2010. We wanted to say first of all that we enjoyed the food, thought it was very good, and did not hear one bad thing said about the food from anyone that attended our reception. Thank you for that. We both thought you did a terrific job on the food and also the presentation of the food.
We did have some issues with your service overall however. We contracted with you and your company to provide food for our reception, initially from 630pm to 1030pm. We then revised our contract, paid you extra -- for an additional 30 minutes, as we wanted the reception to begin at 600pm and go through 1030pm. Although neither of us was actually at the reception at 6pm, it is our understanding that you did indeed begin serving food at the agreed upon, contracted time of 6 ‘o clock. Nowhere in your contract, or in your words to us, did you say that the time you were hired for included the cleaning up and breaking down of tables, etc. In fact, it was specifically mentioned by us that there would be food available from 6pm to 1030pm and you confirmed that. That was not the case in practice.
We had the Visitor’s Center until midnight and were supposed to stop playing music by 11pm. We were enjoying the reception and had every intention of wrapping things up by 1030pm in order to meet the requirements of the Visitor’s Center, however before 10pm we began to see you and Daria talking with other vendors and asking when they were going to be finishing up. That was completely unprofessional and not your role to be doing that. Your role was to provide food and the rentals from Snyder. During our last dance, you and Daria even had the overhead lights turned on and most of the tables broken down. Many of our guests (especially the wedding party and our families) had to go looking for their belongings because your company had moved them from tables in order to remove the tables from the Visitor’s Center. Neither of us would have had any problem with your company and employees breaking down tables that were out of the way and not being utilized anymore, but we took offense to our guests’ personal belongings being moved out of YOUR way.
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