Doesn't Recommend

KerryWS

Joined 2 years ago

Since Zero was Not an Option. AMAZING - had to update my post - did some research trying to find the OWNER (Harold T. Dukes) of Music is Motion because I thought he would need to be aware of the horrible lack of fundamental customer service and DISCOVERED that Mr. Harold T. Dukes is running a "non-profit" business called: "Children's Cancer Cooperative" at the same exact address: 1341 College Park Road (www.childrenscc dot com). Wish someone would investigate that a little further. Wonder if the non-profit is run with the same finesse as the Awful "Family Anything But Fun" Center. My original post starts here: Went to a birthday party here and will not ever go back. Expected the lack of cleanliness, sub par customer service, token games that didn't work and ate quarters. After my six year old daughter spent one hour earning redemption tickets, the manager refused to let her "cash in" for a penny prize. Said, "Oh, Yeah, the redemption booth closes at 4PM. And I don't care." I asked where that was posted (I own a retail business and I'm very considerate to all service employees because I have empathy for their job) and she said, "Oh, Yeah, we don't HAVE to post it." I asked if she could just go over and she said, "Oh, Yeah, I don't have enough staff (there were 6 employees standing around her with their mouths open)." She took PLEASURE in telling us she had no intention of letting my daughter use the 251 tickets she had earned. Unless we came back another time. WE WILL NOT BE BACK. I just hope this manager gets treated, at some point in time, with the lack of common courtesy we just got. She was SMUG, SATIRICAL, and ACTUALLY ENJOYED MAKING MY DAUGHTER CRY. Never encountered such a horrible person in my life. Surprised they are still open? I added a photograph of the redemption booth that your child will see, but not be able to use at 5:00PM on Saturdays. I also added a photograph / the smiling lady on the right, I believe, is Misty the Manager. She is not smiling at the camera, she is laughing at you because she can't wait to ruin your day.