We have gone to this theater a few times, and every time (except when we used the automated machine) we have had horrible customer service. The ticket people are rude and slow, when you enter the theater they ask to search your bag (because of new policy). I don't believe an illegal search is part of policy. I am a citizen of this town and this country and having someone search me and my families personal property for "drinks" is against my constitutional rights. This was our final visit to this theater, from now on I will be going elsewhere. I suggest you do the same.